Before you visit.
Practical answers about programs, horses, accommodation and planning your stay.
General
What is SANTVLANA?
SANTVLANA is a private medical wellness retreat in Sandy Bay, Jamaica, with horses at the heart of every stay. Clinician-guided programs cover burnout recovery, longevity, metabolic health, neurodivergent support and equine therapy.
Who is SANTVLANA for?
Leaders and professionals recovering from burnout, guests investing in longevity and metabolic health, neurodivergent adults and families, and anyone who wants unhurried, personal care in a beautiful, quiet setting.
When does SANTVLANA open?
We are preparing our opening season. Founding-guest places are deliberately limited; join the founding-guest list for priority dates when the calendar is released.
Where is SANTVLANA located?
SANTVLANA is in Sandy Bay, Hanover, on Jamaica's north coast, around CHUKKA Ocean Outpost. Our partner CHUKKA Caribbean Adventures provides access to the land and sea, horse care and safety systems.
What makes SANTVLANA different from other wellness retreats?
Horses are at the centre of the experience, alongside clinician-guided care, the Caribbean Sea and the gardens of the Great House. Each stay is built around you at private intake rather than following a fixed schedule.
What are the Nine Pillars of Balance?
The nine pillars spell SANTVLANA: Sanctuary, Activation, Nature, Therapy, Vitality, Living, Attunement, Nurture and Aftercare. They describe the experience of every stay, whichever of the five programs you choose.
Is SANTVLANA a medical facility?
SANTVLANA is a medical wellness retreat, not a hospital or emergency facility. Clinical care is planned at private intake and delivered within each professional's licensed scope.
Programs
How long are the programs?
Programs run 7-21 days. Your exact length is set around your goals and travel plans.
Which program is right for me?
Start with the program closest to your goals; we confirm the right fit together at private intake, after talking through your goals, health and support needs.
Can programs be customized?
Yes. Programs use structured pathways, then adapt the schedule, intensity, and support mix to the guest's intake and preferences.
How much does a stay cost?
Pricing is shared in your private proposal, after a planning conversation, because every stay is built around your program, length and accommodation.
What's included in the program price?
Your proposal sets out everything included: accommodation, meals, scheduled sessions, airport transfers, and the clinical and wellness services in your plan.
Equine Therapy
Do I need horse experience?
No. Most equine work happens on the ground and is gently paced. You never need to ride.
Is equine therapy safe?
Horse work carries inherent risk. Sessions are supervised, suitability is screened, and guests receive safety guidance before participating.
How does horse therapy help with healing?
Horses respond honestly to attention, movement and pressure. Guided work with them builds presence, boundaries, body awareness and emotional regulation. It complements, and never replaces, urgent medical or psychiatric care.
Spa & Recovery
Does SANTVLANA offer spa treatments?
Yes. Spa & Recovery runs alongside the five programs, with restorative bodywork and bathing rituals. Your treatments are chosen with you and listed in your proposal.
Is spa access included in every stay?
Not automatically. Your written proposal states which spa services, if any, are included or available as optional additions.
Continuity & Telemedicine
Does support continue after I leave Jamaica?
Yes. Every guest leaves with a bespoke continuation plan. It can include one-to-one virtual sessions, progress reviews, wellness follow-up, referrals, or coordination with home clinicians.
Can I use my own smart ring or watch?
Yes. You don't need new hardware. With your permission, the wearable you already use can share sleep, recovery, heart-rate and activity trends with your care team, and you can stop sharing at any time.
Who supports me once I'm home?
A SANTVLANA assistant is available by text or voice for everyday questions and check-ins, and a named advisor stays with you. Depending on your needs, that may be a health coach, a counsellor or a psychologist working within their professional scope.
Can every guest receive telemedicine in their home country?
Not automatically. A clinical telemedicine appointment is offered only when the professional is licensed or otherwise authorized for the guest's physical location, the format is clinically suitable, and consent and privacy requirements are complete. Non-clinical wellness follow-up may have different scope rules.
Is telemedicine included in the stay price?
Your written proposal and continuation plan confirm which follow-up services are included, which are optional, the professional providing them, their frequency, fees, and what remains with your local clinician.
Can dermatology or spa-related care continue virtually?
Where Advanced Dermatology or skin-health review is part of the agreed clinical scope, appropriate review may continue virtually. Spa bodywork itself is delivered in person; virtual follow-up does not replace examination or treatment that requires an in-person professional.
Accommodations
Where will I stay?
Guests stay in selected coastal accommodation near the retreat, from villas to recovery suites. Your room is named in your proposal.
What amenities are included?
Your proposal lists your room type, meals, transport, wellness spaces and any upgrades.
Can family members join?
Yes. Family members and support companions are welcome, especially for NeuroWell and recovery stays. Tell us who is travelling at intake.
Logistics
How do I get to SANTVLANA?
Most guests fly into Sangster International Airport (MBJ) in Montego Bay. Our transport partner JUTA handles airport transfers and any medical transport.
What should I bring?
Bring comfortable clothing, swimwear, closed-toe shoes for horse activities, sun protection, current medications, and any documents requested during intake.
Is there a medical team on-site?
Your care team is set by your program and named in your proposal. Emergencies are handled through local emergency services and hospitals, with medical transport through JUTA.
What payment methods are accepted?
Payment options, deposits, cancellation terms, and any invoices are confirmed in the private proposal. Insurance reimbursement is not guaranteed.
Let’s talk through it.
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